Our Commitment to Your Satisfaction

Service Refunds

We stand behind the quality of our work and offer a satisfaction guarantee on all our services:

• 30-Day Workmanship Guarantee: All repair work is guaranteed for 30 days from the date of service
• Fitting Satisfaction: If you're not satisfied with your fitting results, we'll re-fit you at no additional cost
• Quality Commitment: If our work doesn't meet our standards, we'll make it right

Product Returns

For products purchased from our shop:

• 30-Day Return Policy: Unused items in original condition can be returned within 30 days
• Grips: Grips must be uninstalled and in original packaging
• Golf Balls: Must be unused and in original packaging
• Headcovers: Must be unused and in original condition

Items must include original receipt and be in resellable condition. Custom ordered items are non-refundable.

Fitting Deposits

Custom fitting appointments require a deposit to secure your time:

• Deposit Required: $50 deposit required for all custom fitting appointments
• Applied to Service: Deposit is applied toward the final fitting cost
• Cancellation: Deposits are refundable with 48 hours notice
• No-Show: Deposits are non-refundable for no-shows

Refund Process

To request a refund or return:

1. Contact us within the applicable time frame
2. Provide proof of purchase and reason for return/refund
3. Follow our return instructions for damaged or unsatisfactory items
4. Allow 5-7 business days for processing after we receive returned items

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Non-Refundable Services

The following services and items are non-refundable:

• Installed grips (once installed, no returns)
• Custom ordered equipment
• Services already completed to satisfaction
• Gift cards and certificates
• Shipping and handling fees

Warranty Claims

Our 30-day warranty covers workmanship and parts. To make a warranty claim:

• Bring your clubs back to our shop within 30 days
• Provide proof of service (receipt or service tag)
• We'll inspect and determine if the issue is covered under warranty
• We'll repair or replace the work at no charge if covered

Warranty does not cover damage from misuse, accidents, or normal wear and tear.

Contact Us

If you have questions about our refund policy or need to initiate a return, please contact us:

We're committed to your satisfaction and will work with you to resolve any issues fairly and promptly.